Kases – Return & Refund Policy
At Kases, we aim to deliver premium quality products with consistency and care. Due to the nature of cannabis products, our return policy is designed to ensure safety, compliance, and fairness.
If something isn’t right with your order, we’re here to help — quickly and transparently.
Refund policy all sales are final
Not responsible for lost or stolen packages.
Shipping times are estimates not Gurenteed.
Risk of loss disclosure and contact us to discuss customer satisfaction is our top priority and we will do what we can on case to case.
✅ Eligibility for a Refund
You may request a refund or replacement within 48 hours of delivery if:
- The item arrived damaged, defective, or incorrect
- You notify us within the allowed timeframe
- You provide clear photo evidence of the issue
🚫 Non-Returnable Items
Due to health, safety, and regulatory reasons, we do not accept returns for:
- Opened or used products
- Products that have been tampered with after delivery
- Items without original packaging
- Custom or special-order products
- Final sale or discounted items
- Any item marked as non-returnable
🔞 Important Note
Cannabis products cannot be resold once opened or returned, which is why most items are non-returnable unless defective or incorrect.
📝 How to Request a Refund
To request a refund or replacement, contact our support team with:
- Your order number
- A brief explanation of the issue
- Clear photos or videos of the product and packaging
Once reviewed, our team will guide you through the next steps.
🔄 Refund Process
1) Review & Approval
Our team will assess your request and may request additional details if needed.
2) Resolution
If approved, we may offer:
- A replacement product, or
- A refund to your original payment method
(Returns are generally not required due to product type.)
3) Refund Issuance
- Refunds are processed to your original payment method
- Please allow 5–7 business days for the refund to reflect
📌 Important Notes
- All claims must be made within 48 hours of delivery
- Shipping fees are non-refundable unless the item was incorrect or defective
- Claims without proper evidence may be declined
- Repeated or suspicious claims may be reviewed or refused
⚖️ Legal & Safety Compliance
All policies are aligned with health, safety, and legal regulations for cannabis products.
Customers are responsible for ensuring compliance with local laws before placing an order.
💬 Need Help?
We’re here to support you.
👉 Visit our Contact Us page for assistance — our team will ensure your Kases experience remains smooth, secure, and reliable.